Privacy policy
Last Updated: 16 October 2026
MARWARI CRAFT ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse our products, place an order, or contact us.
Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Personal Information
- Full name.
- Email address.
- Phone number.
- Billing and shipping address.
- Information you provide through contact forms or customer support communications.
Order and Transaction Information.
- Products purchased and order history.
- Order confirmations, payment status, cancellations, and refund details.
- Transaction references and payment method information.
Device and Usage Information
- IP address.
- Browser type and device information.
- Pages visited, products viewed, and interactions with our website.
Cookies and similar technologies used to support website functionality and analytics.
Payment information is processed through the relevant payment service providers. We do not intentionally collect or store your complete payment card credentials on our own systems.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
Processing and fulfilling your orders.
Arranging shipping, delivery, installation, or related services where applicable.
Communicating order confirmations, dispatch updates, and delivery information.
Responding to customer enquiries and support requests.
Processing eligible cancellations, returns, replacements, and refunds.
Improving our website, product selection, and customer experience.
Detecting fraud, preventing unauthorised transactions, and maintaining website security.
Sending promotional communications where permitted by law and subject to your preferences.
Meeting legal, tax, accounting, and regulatory obligations.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember your preferences, maintain shopping cart functionality, understand website usage, and improve your shopping experience.
Some cookies may be provided by Shopify or third-party service providers.
You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect website functionality.
4. How We Share Your Information
We may share relevant information with trusted third parties when necessary to operate our business, including:
Shopify: To host and operate our online store.
Payment providers: To process payments and verify transactions.
Courier and logistics partners: To deliver your orders.
Service providers: To support website maintenance, customer service, analytics, and business operations.
Marketing partners: To support promotional activities where legally permitted and appropriately configured.
Government or regulatory authorities: Where disclosure is required by law or necessary to protect legal rights.
We do not authorise service providers to use your personal information for purposes unrelated to the services they provide, subject to their applicable terms and legal obligations.
5. Data Security and Retention
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, and comply with applicable legal obligations.
6. Your Privacy Rights
Subject to applicable law, you may request to:
Access personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of information where retention is not legally required.
Withdraw consent where processing relies on consent.
Opt out of promotional emails by using the unsubscribe option in the relevant communication.
We may need to verify your identity before processing certain requests.
7. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. Please review their privacy policies before providing personal information.
8. Children's Privacy
Our website is not intended to collect personal information directly from children without appropriate authorisation. If you believe a child has provided personal information improperly, please contact us so that we can review the matter in accordance with applicable law.
9. International Data Transfers
Because our website is hosted on Shopify and we may use third-party service providers, your information may be processed or stored in locations outside your state or country of residence. Such processing will be subject to applicable legal requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, or legal obligations. Any revised version will be published on this page with an updated date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
MARWARI CRAFT
Email: craftmarwari@gmail.com
Address: Marwaricrafts, Link Road, Ratangarh, Churu, Rajasthan – 331022, India.